FAQ

Accommodations & Rooms

A Check-in time is from 16:00 to 20:30. If you are running late, please contact us in advance and we will wait for you until 9:00 p.m. maximum.If you do not contact us in advance and it is after 8:30 p.m., we will treat it as a same-day cancellation. Please note that there is no staff on duty.

A It is 10:00. Please insert your key into the key box next to the front desk.

A A separate charge of 1,000 yen per hour will be added to the room rate.
*Some requests may not be met depending on the schedule.
A You can check out on the same day you check in. You may check out anytime up to 10:00 pm on the day of check-out, including midnight. When checking out, please insert the key into the key box next to the front desk.

A It is possible depending on the time. As there is no staff on duty, please drop off and pick up your baggage during the following hours.

Drop-off before check-in: 9:00-12:00 (please contact us in advance to discuss).

Pick-up after check-out: 15:30 – 20:30 (please request in advance during your stay at the hotel)

A The front desk and lobby are located on the 2nd floor.Please note that the stairs are from the first floor to the second floor.An elevator is available from the 2nd floor.

A The hours are from 3:30 p.m. to 8:30 p.m. The front desk is not staffed at other times.

A There is no curfew. You can come and go as you please 24 hours a day with the key you receive upon check-in.

A Room charges must be paid in advance. Please pay at the front desk upon check-in.

A Local hotel payments are accepted in cash only.If you wish to pay by credit card, please select credit card payment when you make your reservation online.

A In case of local payment at the hotel, it will be issued at the time of settlement.If you have paid by credit card on the Internet, please issue the credit card at each reservation site by yourself.

A In principle, this is not required.Minors require a parental consent form. Please contact us for the format.Foreign nationals will be asked to provide a copy of their passport.

A There is no child rate. Children of any age are charged the same room rate as adults.

A Smoking is not permitted in any of the hotel’s guest rooms, including electronic cigarettes and heated cigarettes.Please use the smoking booth next to the lobby on the 2nd floor.Available 24 hours a day.

A Smoking of e-cigarettes and heated cigarettes is permitted in the smoking booths.Smoking is not allowed in the rooms, but the smoking booth next to the lobby on the 2nd floor is available 24 hours a day.

A Smoking is prohibited in all guest rooms, including e-cigarettes and heated cigarettes.Smoking is available 24 hours a day at the smoking booth next to the lobby on the 2nd floor.

A If smoking in the room is confirmed by smell or other means, the accommodation contract will be cancelled and a separate charge of 30,000 yen will be made for special cleaning costs and room damage compensation.

A In the case of consecutive nights, rooms will be cleaned once every three days for environmental and sanitary reasons.

Bath and face towels will be provided for the number of days of your stay.

A Wireless LAN (Wi-Fi) is available free of charge.

A Items not provided in guest rooms are yukata rental (150 yen per yukata, tax included) and razors (50 yen per razor, tax included).
Other additional supplies are available for purchase. Please see the ” Rooms” amenities for details.

A A microwave oven is located in the lobby on the 2nd floor.

A No rentals are available.Hot water is available at the water server in the lobby on the 2nd floor.

A No rental available.

A Pets are not allowed.

Facilities & Access

Facilities
  & Access

A The hotel does not provide parking. Please use coin-operated parking nearby.

Some coin-operated parking is introduced in “ACCESS”.

A There is no place to park motorcycles or bicycles on the hotel premises.

A There is a smoking booth available 24 hours a day in the lobby on the 2nd floor.

A Hours of use are from 5:00 p.m. to 9:00 a.m. the next morning.Please note that the number of washing stations is limited, and we request that a small number of people use each station at a time.The rooms are unisex, so women are requested to use the rooms with an inside lock.Please allow 15-20 minutes for internal locking.

A There are no vending machines available at the hotel.Please use nearby convenience stores and vending machines.There is a convenience store (Lawson) on the first floor of the building next to the hotel. (1 minute walk).

A The hotel does not have an ice machine.Please use nearby convenience stores and supermarkets.There is a convenience store (Lawson) on the first floor of the building next to the hotel. (1 minute walk).

A There is a coin-operated laundry on the first floor of the hotel building.Detergent is not provided, so please provide your own detergent.

Detergent is available at the front desk for 50 yen for a one-time use (approx. 30 L of water).

A It takes about 3 minutes on foot from the South Exit of Toyama Station, about 25 minutes by bus from Toyama Airport, and about 15 minutes by car from the Toyama IC.

For more information, please see the “ACCESS” page.

reservation

A In the event of cancellation of your stay, cancellation fees will be charged as follows
Calculated from the date of your stay
Before 2 days: 50%
Previous day: 50%
Same day: 100%
*May vary depending on the reservation plan.

A We can also be reached by phone.For reservations and inquiries by phone, please call during the front desk hours of 3:30 p.m. to 8:30 p.m.

A Reservations can be made on the same day.Even if there are no rooms available on the Internet, you may still be able to make a reservation by contacting the hotel directly.

A Rooms may be available due to cancellations, etc. Please call us for more information.

A You can make changes by logging in to My Page or by clicking on the URL in the e-mail you received at the time of reservation.

Others

A If you wish to send your parcel, please address it to the following address.If you can specify the time, please specify between 4:00 p.m. and 8:00 p.m.However, we do not accept payment on delivery. *Please be sure to include the date of your stay and the name of the person staying with you.

HOWE HOTEL TOYAMA, 1-1-14 Shintomi-cho, Tomiyama-shi, Toyama 930-0002

TEL:076-433-8888

A When bringing your bicycle into your room, please disassemble or fold it and place it in a wheelie bag. If you cannot put your bicycle in the bag, please use a nearby bicycle parking lot.

Web Reservation

Phone Reservation